Thanks for considering our brand ambassador program! Our company is dedicated to providing a truly unique experience that empowers, protects and nourishes life from farm to cup. Since we don’t know every one of our ambassadors personally, we’ve creat

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Tico Coffee Roasters

Answers to questions about Tico Coffee Roasters ambassador program

Ambassador Program

Payments

What is Shop Pay?

What is Shop Pay Installments?

How do I apply my discount code?

Do you offer a discount for military or first responders?

Returns and Refunds

Gift Cards

Promotional emails

How do I reset my password?

Do you have Decaf Coffee?

How should I store my coffee?

Do you have Decaf Tea?

Shipping

How to ship to a Military Address?

Where is my order?

What are the pickup times for curbside pickup?

How do I place a curbside pickup order?

What is the protocol for curbside pickup during COVID-19?

Curbside Pickup

How do I log in to my subscription account?

How do I add a product to a subscription?

How do I swap a Product in a Subscription?

How do I skip a delivery of my subscription?

How do I cancel a subscription?

How do I update my billing information for my subscription?

How do I update my shipping address for my subscription?

Are there late fees?

What is the option to pay in installments on Shop Pay?

What if I make a return on a purchase made through Installments with Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Shop Pay Installments

What does carbon neutral mean?

What is a carbon neutral order?

What is a carbon offset?

How does a carbon offset project work?

Are carbon offsets the best way to slow climate change?

Do carbon offsets really work?

What does it mean when a package is carbon neutral?

Will this impact my shipping?

Why did you choose the projects on your website specifically?

Where can I learn more about the project(s) you support?

What’s the difference between planting new trees and protecting existing forests?

Where will the money be going?

How do you find the emissions of each order?

Carbon Offsetting

How do I participate in the Golden Beans Rewards?

How do I check my Golden Beans balance?

Do I have to enroll or register in individual promotions?

Do my Golden Beans expire?

What happens to my Golden Beans if I make a return?

How do I contact support if I have questions about my Golden Beans?

I am a wholesale customer, can I join the Golden Beans Rewards Program?

How can I earn Golden Beans?

Does it cost anything to earn Golden Beans?

How long will it take for Golden Beans to post to my account?

I'm very close to earning a reward, can I buy extra Golden Beans to get there?

How to redeem Golden Beans?

Can I use a Golden Bean reward for my subscription?

Golden Beans Rewards Program

Wholesale Program Overview

Creating account for Wholesale Online Ordering

Placing a new Wholesale Order

Reorder a previous Wholesale Order

Ambassador Program

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Brand Ambassador Terms & Conditions