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Shipping Protection

2 articles

Frequently Asked Questions about the optional shipping protection at Tico Coffee Roasters

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What is the Shipping Protection?

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small fee and we’ll offer you a refund or replacement right away. Please get in touch with us immediately if your items have arrived damaged or somethin

I paid for Shipping protection, how do I file a claim?

If you have added Shipping Protection to your order and your package got damaged during shipment, lost by the carrier or stolen, you can file a claim and get a refund for the item(s). To file your claim please reach out to us in the chat or via email