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Shipping Protection

2 articles

Frequently Asked Questions about the optional shipping protection at Tico Coffee Roasters


What is the Shipping Protection?

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small fee and we’ll offer you a refund or replacement right away. Please get in touch with us immediately if your items have arrived damaged or somethin

I paid for Shipping protection, how do I file a claim?

If you have added Shipping Protection to your order and your package got damaged during shipment, lost by the carrier or stolen, you can file a claim and get a refund for the item(s). To file your claim please reach out to us in the chat or via email