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Frequently Asked Questions about shopping at Tico Coffee Roasters

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Payments

When you purchase from our online store we offer you several payment methods. You can choose what payment method is the most convenient for you.

What is Shop Pay?

You can use Shop Pay to speed up checking out from participating Shopify stores, like Tico Coffee Roasters.

What is Shop Pay Installments?

When checking out with Shop Pay, you now have the option to pay now or later.

How do I apply my discount code?

If you have a discount code and want to use it for your order, you will be able to add it to your order during checkout.

Do you offer a discount for military or first responders?

To thank you for your service, we've partnered with GovX to offer a discount on our store.

Returns and Refunds

We want you to be 100% satisfied, and we stand behind our orders and service. If we make a mistake we fix it, if there is a problem with the product we work with you to resolve the problem.

Gift Cards

Tico Coffee Roasters gift cards are available and valid at our Roastery and our mobile cafe.

Promotional emails

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

How do I reset my password?

If you forgot your account password, you can easily reset it yourself.

Do you have Decaf Coffee?

Yes! Our Watertower Water Processed Decaf is a versatile water processed decaffeinated coffee that works well in both espresso and filter preparations.

How should I store my coffee?

We recommend using coffee within 20 days after it is roasted. In our experience, the distinct and complex flavors that characterize our coffees will start to fade after that point.

Do you have Decaf Tea?

We offer a variety of decaffeinated teas that you can purchase from our online store.