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Frequently Asked Questions about subscriptions at Tico Coffee Roasters


How do I log in to my subscription account?

You can access your Customer Portal through your Shopify account login.

How do I add a one-time product to a subscription?

Once logged in, select the Subscriptions tab, then click Add Product.

How do I add a discount to my subscription?

To add a discount code to your subscription:.

How do I edit my next order date?

Login to your customer portal to adjust the order date:.

How do I skip a delivery of my subscription?

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions.

How do I update my shipping address for my subscription?

Once logged in, click on Subscriptions and click Edit to the right of the address.

How do I update my billing information for my subscription?

In the Billing Information tab you'll find the current method of payment along with the current billing address.

How do I cancel a subscription?

In order to cancel your subscription, you will first need to log in to your account.

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