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Tico Coffee Roasters

<p>Our team is ready and waiting to answer your questions about our rewards program! Just send us an email to <a href="mailto:support@ticoroasters.com">support@ticoroasters.com</a> or use that chat on the website and we&apos;ll be in touch.</p>

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email to support@ticoroasters.com or use that chat on the website and we'll be in touch.

How do I contact support if I have questions about my Golden Beans?

Golden Beans Rewards Program

Payments

What is Shop Pay?

What is Shop Pay Installments?

How do I apply my discount code?

Do you offer a discount for military or first responders?

Returns and Refunds

Gift Cards

Promotional emails

How do I reset my password?

Do you have Decaf Coffee?

How should I store my coffee?

Do you have Decaf Tea?

Shipping

How to ship to a Military Address?

Where is my order?

What is the Shipping Protection?

I paid for Shipping protection, how do I file a claim?

Shipping Protection

What are the pickup times for curbside pickup?

How do I place a curbside pickup order?

What is the protocol for curbside pickup during COVID-19?

Curbside Pickup

How do I log in to my subscription account?

How do I add a one-time product to a subscription?

How do I add a discount to my subscription?

How do I edit my next order date?

How do I skip a delivery of my subscription?

How do I update my shipping address for my subscription?

How do I update my billing information for my subscription?

How do I cancel a subscription?

Are there late fees?

What is the option to pay in installments on Shop Pay?

What if I make a return on a purchase made through Installments with Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Shop Pay Installments

How to calibrate a grinder for a great cup of Espresso

Adjusting the Dose and Grind Size for a great cup of Espresso

How to stop pulling the shot by time, flow color or weight

Coffee

Coffee & Tea

What does carbon neutral mean?

What is a carbon neutral order?

What is a carbon offset?

How does a carbon offset project work?

Are carbon offsets the best way to slow climate change?

Do carbon offsets really work?

What does it mean when a package is carbon neutral?

Will this impact my shipping?

Why did you choose the projects on your website specifically?

Where can I learn more about the project(s) you support?

What’s the difference between planting new trees and protecting existing forests?

Where will the money be going?

How do you find the emissions of each order?

Carbon Offsetting

How do I participate in the Golden Beans Rewards?

How do I check my Golden Beans balance?

Do I have to enroll or register in individual promotions?

Do my Golden Beans expire?

What happens to my Golden Beans if I make a return?

I am a wholesale customer, can I join the Golden Beans Rewards Program?

How can I earn Golden Beans?

Does it cost anything to earn Golden Beans?

How long will it take for Golden Beans to post to my account?

I'm very close to earning a reward, can I buy extra Golden Beans to get there?

How to redeem Golden Beans?

Can I use a Golden Bean reward for my subscription?

Wholesale Program Overview

Creating account for Wholesale Online Ordering

Placing a new Wholesale Order

Reorder a previous Wholesale Order

Brand Ambassador Terms & Conditions

Quick Guide for Ambassadors

Get Started as an Ambassador

Using the Ambassador Dashboard

How do I get paid as an Ambassador

Ambassador Program