Returns and Refunds
Tico Coffee Roasters wants you to be 100% satisfied, and we stand behind our orders and service. If we make a mistake we fix it, if there is a problem with the product we work with you to resolve the problem.
However, if for any reason you are not completely satisfied with your coffee or tea, please visit our returns page to receive a Return Authorization Number (RAN) and return instructions; then return the unopened, unused coffee or tea for a full refund of the purchase price including shipping. Coffees and Teas must be returned in appropriate packaging to make sure it arrives without damage. Coffees and Teas or other perishable products must be returned within 30 days.
Additional non-returnable items:
- Gift cards
- Downloadable products
Any item not in its original condition, damaged or missing parts for reasons not due to our error is only eligible for a partial refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should follow the return instructions and mail your product to: 1334 Dell Ave, Ste. G, Campbell California US 95008. Please note the Return Authorization Number (RAN) on your package so we can identify your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.