Tico Coffee Roasters wants you to be 100% satisfied, and we stand behind our orders and service. If we make a mistake we fix it, if there is a problem with the product we work with you to resolve the problem.
However, if for any reason you are not completely satisfied with your coffee or tea, please visit our returns page to receive a Return Authorization Number (RAN) and return instructions; then return the unopened, unused coffee or tea for a full refund of the purchase price including shipping. Coffees and Teas must be returned in appropriate packaging to make sure it arrives without damage. Coffees and Teas or other perishable products must be returned within 30 days.
Additional non-returnable items:
- Gift cards
- Downloadable products
Any item not in its original condition, damaged or missing parts for reasons not due to our error is only eligible for a partial refund.