Where do I go for support?
Scan the QR code on the back of the tent card. This links to the Affirm x Shop Pay Installments Help Center.
Post-purchase email communications from Shop Pay to the customer will also include these support resources.
Do I have to provide this personal information?
Yes. Required fields in the application process are necessary for Affirm to verify a customer’s identity and determine their rate and payments.
What will my interest rate be?
Your interest rate will be determined by Affirm. Complete the application to review your rate.
What will my monthly payments be?
Your monthly payments will depend on the payment terms you choose along with the rates offered to you upon approval. Complete the application to review your payments.
Can I pay off my loan early?
Yes. There are no additional fees or penalties for paying more or paying off your loan.
Can I return an installments purchase?
Yes. Installments purchases can be returned but any paid interest will not be refunded.
Where will I manage my payments or view my loan terms?
Once approved, customers will receive an email from Shop Pay Installments x Affirm with their loan terms and directions to log in and view their Shop Pay account online. You can also manage payments in the Shop app.
Why was I not approved for Shop Pay Installments?
Check your inbox for an email from Affirm. This email will provide reasons why you were not approved.
To protect the customer’s privacy, Affirm does not share ineligibility reasons with retailers.