Shipping
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How are you shipping my order?
What shipping methods are available for coffee or tea? Coffee and tea orders are shipped via either USPS First Class, USPS Priority, USPS Priority Express or UPS. First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedi... -
What is the Shipping Protection?
There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small fee and we’ll offer you a refund or replacement right away. What we deem as lost The shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for y... -
The easiest way to track your order is to use our order tracking page. You will need either the order number and the email or phone number that was used to place the order or the tracking number that was sent in the email or SMS when the order shipped from our Roastery. We will also send you shi...
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How to ship to a Military Address?
Shipments to military addresses are considered domestic for outgoing shipments, but require a specific format when adding the shipment address. Please follow the below instructions to ensure the address is correctly in the order. 1. Write out the service member's rank and full name in the name f... -
I paid for Shipping protection, how do I file a claim?
If you have added Shipping Protection to your order and your package got damaged during shipment, lost by the carrier or stolen, you can file a claim and get a refund for the item(s). What are the requirements to file a claim? Packages are considered lost once they have been in transit for at l...