Subscriptions

• How do I log in to my subscription account?

  You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access your customer portal by clicking on the Manage...

• How do I add a one-time product to a subscription?

  One-time products can be added to your subscription order. Login to your customer portal to add products: Login to the customer portal. Click on the Manage Subscriptions link. Click the Subscriptions tab and select Edit next to the subscription you want to add a product to.  Hover over the produ...

• How do I add a discount to my subscription?

  To add a discount code to your subscription: Login to your customer portal. Click on the Manage Subscriptions link. Click Edit on the Subscription you’d like to discount. Click Add discount. Enter the code and select Add discount.

• How do I edit my next order date?

  Login to your customer portal to adjust the order date: Login to the customer portal. Click on the Manage Subscriptions link. Click Subscriptions and then click on Edit.  You will be taken to a page where you can edit the next order date for your subscription.  Once you select the new charge dat...

• How do I skip a delivery of my subscription?

  Log in to your customer portal to skip a delivery. Login to the customer portal. Click on the Manage Subscriptions link. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery...

• How do I update my shipping address for my subscription?

  Update shipping address for a specific subscription You can update the shipping address for a specific subscription: Login to your customer portal. Click on the Manage Subscriptions link. Click on Subscription and scroll down to Shipping Address. Click the arrow to expand. Select one of the oth...

• How do I update my billing information for my subscription?

  Depending on when you subscribed to your coffee subscription you might be presented with one of the two options to upgrade your payment information. If you subscribed before February 17, 2022, please use the following instructions to update payment information: Login to the customer portal. Cli...

• How do I cancel a subscription?

  In order to cancel your subscription, you will first need to log in to your account. Login to your customer portal. Click on the Manage Subscriptions link. Click Subscriptions and Edit. Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation...